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Please ensure you're logged in with the same Apple ID used for the purchase, then click the "Restore Purchase" button in the app's settings page. If the problem persists, contact us using the methods below and provide your purchase receipt.

Our games support iCloud synchronization. Please check if your device is logged into iCloud and has iCloud Drive enabled. If the issue cannot be resolved, contact us with your user ID and we will do our best to restore it for you.

Please try the following steps: 1) Restart your device; 2) Ensure your iOS system is updated to the latest version; 3) Check if the app has available updates; 4) If the problem persists, please let us know your device model and iOS version.

In the game main menu, tap the settings icon, then select the "Account" option. On the account page, you can find the option to change your username. Note that some games may limit username change frequency.

Yes, you can remove all ads through in-app purchase. Look for the "Remove Ads" option in game settings, or purchase the ad-free version through the store page.